Privacy Policy

Stayboard provides hospitality operations software for Airbnb hosts, property managers, vacation rentals, boutique hotels, housekeeping teams, and related operators. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website, applications, dashboards, APIs, and related services.

By using Stayboard, you acknowledge that your information will be handled as described in this policy. If you use Stayboard on behalf of a business, property owner, hotel, or management company, you represent that you have authority to provide information to us and to configure the service for your team.

We collect account information such as your name, business name, email address, phone number, role, password credentials, billing details, subscription plan, and communication preferences. We may also collect information you provide when requesting a demo, contacting support, completing onboarding, or responding to product surveys.

When you configure the platform, we may collect property names, addresses, room or unit details, amenities, check-in instructions, internal notes, team assignments, task statuses, workflow rules, and operational preferences needed to run the service.

Stayboard may process guest and booking information that you or your connected systems provide, including guest names, reservation dates, booking channel, unit assignment, occupancy details, check-in and check-out status, guest preferences, special requests, and communication history.

You are responsible for ensuring that guest information is collected lawfully and that your use of Stayboard complies with applicable privacy, hospitality, consumer protection, and platform rules. Stayboard uses this information to help you coordinate bookings, guest workflows, room readiness, and related operations.

We process operational data such as housekeeping tasks, turnover schedules, maintenance items, inspection notes, photo verification records, staff activity, occupancy metrics, revenue indicators, alerts, and workflow automation events.

This data helps provide real-time visibility into property operations and allows your organization to assign tasks, monitor progress, verify room readiness, analyze performance, and reduce manual coordination.

If you invite staff, cleaners, contractors, front-desk users, owners, or administrators to Stayboard, we collect information about those accounts, including names, contact details, roles, permissions, assigned properties, login activity, and task interactions.

Account owners and administrators may be able to view team activity inside their workspace. You are responsible for assigning appropriate permissions and informing team members about your organization’s use of Stayboard.

We may collect technical and usage information such as IP address, browser type, device identifiers, operating system, approximate location, pages viewed, features used, session duration, referral URLs, error logs, and performance diagnostics.

This information helps us secure the service, troubleshoot issues, understand product usage, improve performance, prevent abuse, and develop better hospitality operations features.

Stayboard may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure website performance, understand product usage, and support security features.

You can control cookies through your browser settings. Disabling certain cookies may affect login, dashboard functionality, personalization, analytics, or other core service features.

We use information to provide and improve Stayboard, manage accounts, operate booking and housekeeping workflows, enable dashboards and alerts, process payments, provide support, personalize onboarding, communicate service updates, and maintain security.

We may also use aggregated or de-identified information to analyze trends, measure product performance, benchmark operational workflows, and improve our services without identifying individual guests, staff members, or customers.

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encryption in transit, monitoring, backups, and internal permission controls.

No system can be guaranteed completely secure. You are responsible for protecting your login credentials, managing user access, and promptly notifying us if you suspect unauthorized use of your account.

Stayboard may integrate with third-party services such as booking channels, payment processors, analytics providers, cloud infrastructure, email delivery tools, support platforms, and authentication services. These providers may process information as needed to deliver their services to us or to you.

Third-party services are governed by their own terms and privacy practices. When you connect external platforms to Stayboard, you authorize us to exchange information with those services according to your configuration and applicable permissions.

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, enforce agreements, and support legitimate business purposes.

Retention periods may vary depending on the type of information, account status, legal requirements, backup cycles, and whether data is needed for operational history, billing, audit, or support purposes.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us using the details below. We may need to verify your identity and account authority before fulfilling a request, especially when the request relates to business, staff, or guest data inside a workspace.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, operational practices, or security improvements. When updates are material, we will take reasonable steps to notify users through the website, application, or account email.

The updated policy will be effective when posted unless a later effective date is stated. Continued use of Stayboard after an update means the revised policy applies to your use of the service.

If you have questions about this Privacy Policy, your data, or your privacy rights, contact Stayboard at privacy@stayboard.io.

For account-specific requests, please include your workspace name, account email, and a clear description of the request so we can route it appropriately.